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You are here : Intelligence Center : White Papers

WHITE PAPERS 

From effective learning solutions to emerging business strategies to unique partner relationships, Business Strategy & Outsourcing Learning Community presents White Papers from the industry's thought leaders. Members may click on a link to access the White Paper.


Workforce Development – Bringing Nations up to Speed

Let's strap ourselves into the time machine and go back. Back to May 20, 1957, when F. E. James, Dallas director of the Texas Employment Commission said this about the shortage of skilled workers: "Companies around here still scream at us for every available skilled man.…[M]ost companies on their own have hunted the U.S. over and couldn't find the people they wanted." The article goes on to say, "The chief responsibility for obtaining skilled workers and constantly upgrading their skills rests on industry itself."

An Adayana, Inc. White Paper

Members may click here to read the full white paper


Rapid Analysis: Before you begin, know the ANSWER

Your employer has decided to acquire a company with more than 5000 employees. These new employees should not complete the two-week orientation training you provide to new hires who do not have experience in the industry, but they will need training as they become a part of your company’s unique culture and as they fill new roles and learn to use your company’s proprietary information systems. You need to present a plan to senior management by the end of the week. How can you quickly analyze the needs of the learners and design a blended solution that will meet their needs?

By Ben Hughes, Allen Communication Learning Services, August 2007

Members may click here to read the full white paper


How to Identify and Mitigate Security and Intellectual Property Risks When Outsourcing Offshore 

Did you know that Intellectual Property theft costs U.S. businesses alone an estimated $250 billion per year ? Intellectual property is one of the most critical resources of any business. Loss of any information that gives a company a competitive edge can be disastrous. Companies that have had their product's intellectual property stolen have lost product sales, lost market share, and reduced margins.

Due to the standardization of software engineering processes, pricing pressure, margin compression, and increased enterprise customer expectations (total cost of ownership and return on IT investment), software companies are faced with the task of accomplishing more complex product development with limited and decreasing time frames. Yet, few properly understand and mitigate the associated security and intellectual property risks when developing an offshore sourcing strategy.

This white paper discusses the existence of security and intellectual property risks and vulnerabilities in the distributed software development environments. It also addresses critical business issues to mitigate those risks with qualified risk management techniques, team collaboration tools, and, critically, a verification and audit process resulting in greater visibility of the software development process, improved security, and reduced risk of IP exposure.

An Altoros Systems Inc. White Paper, August 2007

Members may click here to read the full white paper


Optimizing IT Skills Management Initiatives

As technologies have become more complex, it is often difficult to find qualified IT professionals who have the desired knowledge, better skills and specialization capabilities. Successful organizations will recognize the critical importance of effectively managing the skills of their current IT professionals. They will also recognize that the first step in managing those IT skills is to have a detailed, objective and accurate inventory of the skills of their current staff as well as the skills required for their future projects. With the proper evaluation of detailed IT skills, organizations will be able to save time, money and optimize their hiring, training, project staffing and career development initiatives.

An IKM White Paper by Ken Strauss, 2007

Members may click here to read the full white paper


The Outsourcing Question

Reorganization around processes has led many organizations to develop a clearer sense of their own identities. As increasingly leaner organizations identify “what we are best at,” and, more significantly,“what generates profit,” financial and management responsibility for non-core functions becomes less appealing. As organizations sharpen their focus on so-called “core” competencies, such as “making chemicals” or “miniaturizing communication devices,” a new trend is in the making. Management consultants have raised the battle cry,“Do only what you do best and outsource the rest.”

A Developmental Dimensions International, Inc. White Paper

Members may click here to read the full white paper


Centralize Service, Not Business Processes

Most organizations that outsource one or more training functions do so to achieve cost savings. And most accomplish this objective. According to a 2005 survey, firms that outsource  training reduce total per learner costs by 31%. But too often, these savings come at a big price – the satisfaction and customized support of business units. And without the backing of these critical stakeholders, any outsourcing initiative is likely to fail. This paper will discuss how to make sure your outsourcing initiative succeeds and even exceeds the expectations
of all.

An Expertus White Paper

Members may click here to read the full white paper


Sarbanes-Oxley and Its Impact on IT Organizations

The primary focus of this white paper is on the impact of SOX requirements on an organization's IT systems, practices and controls. Specific IT areas that have relevance to SOX compliance activities include data center operations, system software maintenance, application development and maintenance, business continuity and application software integrity.

A Global Knowledge White Paper

Members may click here to read the full article

Getting the Value out of Evaluation
As L&D departments make the transition from training to learning, the associated shift to being less activity focused and more outcomes focused draws the spotlight onto our
approach to evaluation.
 
By Kevin Lovell, KnowledgePool, January 2007
 
Members may click here to read full white paper 

How to Produce Superior E-Learning More Efficiently with Collaborative Storyboard Technology

Alison Massey assigns her lieutenant training managers ever greater stretch goals. They respond by producing more web based content thinking it will minimize training delivery costs. Massey reviews the numbers and wonders if the promise of rich-media learning is more hype than hope.

A Clear Crisp Communications White Paper

Members may click here to read the full white paper


Why Documentation Matters, and Why Outsourcing Makes Sense
Here is the good news. Your development team has been highly successful. In record time, they have added feature upon feature to your already impressive product, arming you with a bankable beauty destined to win acclaim from critics and customers alike. Design is smart. Functionality is robust. And sales projections are, shall we say, sunny.
 
An Innovatia White Paper
 
Members may click here to read full white paper

Blending and outsourcing: appreciate the potential and the peril
What is blended learning? People in your organization are suggesting a move towards it.  But what is it? What is blended learning?
According to a Rossett, Douglis & Frazee (2003), blended learning (BL) is an integrated strategy for delivering on promises about learning and performance. Blending involves a planned combination of approaches, such as coaching by a supervisor; participation in an online class; breakfast with colleagues; competency descriptions; reading on the beach; reference to a manual; collegial relationships; and participation in seminars, workshops, and online communities. Blended learning is both intriguing and challenging because it integrates seemingly opposite approaches, such as formal and informal learning, face-to-face and online experiences, directed paths and reliance on self-direction, and digital references and collegial connections (Rossett & Frazee, 2006)
By Allison Rossett, Professor of Educational Technology, San Diego State University, January 2006
 
Members may click here to read full white paper

Staff & Contract Instructors - Costs, Comparisons & Considerations for Strategic Decision Making

The largest single expense for training organizations is the cost of instructors, both full-time staff instructors and contract instructors. Therefore, it is vital to thoroughly understand instructors’ true and complete costs, how to compare staff and contract instructors, and when and how to use each of them. This is particularly important not only because of the increased frequency of contractor use, but also because of the many misconceptions about outsourcing for contract trainers. These considerations can result in important strategic decisions that will not only reduce costs, but increase sales and provide better levels of customer service.

Victor J. Melfa, The Training Associates, 2005

Members may click here to read the full white paper


Building Robust Processes in e-Learning - Leveraging ISO 9001:2000

Unlike manufacturing or for that matter, software development with a relatively longer history, e-Learning is still a nascent industry.  It is still going through the process of discovering and consolidating best practices and eliminating non-efficient processes.  The diversity of the environment in which it exists - different domains and individuals with their differing personalities, attitudes and approaches to work - make the development of a streamlined process a challenge. 
 
An Adayana, Inc. White Paper, December 2005

Members may click here to read full white paper


Meeting the Challenge of Global Training Programs

Corporate Training is in the throes of a major change driven by the rapid globalization of the corporation. The traditional model for training, centered on classroom-based instruction is being challenged by the need for rapid scale up and global coverage. Training needs to be delivered to thousands of people at hundreds of locations in tens of cultures. The problem is further compounded by the demand to demonstrate a high rate of return on investment in training dollars. Corporate training is required to deliver more and more for less and less.  

By Dr. Rajiv Tandon, CEO, Adayana, Inc., November 2005

Members may click here to read full white paper

Outsourcing the Learning Function - Laying the Groundwork for a Successful Transformation

In many organizations, learning professionals are facing a serious quandary.  They are regularly asked to address the complex and ever-changing needs of the business, while at the same time, deliver effective learning solutions with fewer and fewer resources.  Much like kayakers paddling upstream against a fast moving river, learning professionals are looking for answers to help them stay on top of the water and avoid the obstacles scattered along the way.
 
An IBM White Paper by Eric Lesser, October 2005

Members may click here to read full white paper


Leadership Training - Challenges and Solutions
This white paper describes common challenges in implementing leadership and management development programs and suggests some answers to the key challenges.  In addition, this white paper presents a case study describing how Brainvisa successfully negotiated the challenges of leadership training.
 
A Brainvisa White Paper, October 2005
 
Members may click here to read full white paper

Selecting the Right Training Delivery Mechanism
This white paper is a comparative study of the various training delivery options available in the corporate training domain. This comparative study aims to assist chief learning officers and other training stakeholders identify the most cost-effective training solution best suited to meet specific training needs. This study also attempts to establish the best practice of efficient effort expenditure and management through effective identification of the appropriate training solutions
 
A Brainvisa White Paper, October 2005

Members may click here to read full white paper


The Five Costliest Mistakes in Online Customer Training and How to Avoid Them
Event-based training is a key revenue contributor to the enterprise. Many leading enterprises now offer extensive rosters of training courses—available across the world—year-round. While courses continue to be delivered in the traditional instructor-led format, many enterprises have evolved their offerings to include Web-based training, recorded, and self-paced learning programs.
 
A ViewCentral White Paper, October 2005

Members may click here to read full white paper


Successful eLearning Strategies - Interactive eLearning for an Interactive Age
eLearning…what is it? What does it do? Most people have heard of eLearning but do not necessarily know too much about it. This guide is designed to provide you with various tips, suggestions, and bits of information regarding eLearning. This is not a step-by-step guide to implementing eLearning in your organization; however, it provides you with basic information to help you learn more about eLearning and take the first steps to implementation.
 
By Ryan Carter and Mark Lange, Entelisys Technologies, September 2005

Members may click here to read full white paper


5 Ways To Grow Your Customer Training Business

In this paper you will learn of five proven approaches to grow customer education revenue. To cater to both nascent and mature customer training organizations, this paper includes basic- and intermediate-level methods. This document focuses on basic ideas that apply to most customer education businesses. There are other methods to spur revenue, but the five listed in this paper are the most used in the customer training industry.  

A Global Knowledge White Paper by Scott Stoll, Oracle USA, and Chris Gosk, Global Knowledge, August 2005

Members may click here to read full white paper 

Mobile Phones as a Challenge for m-Learning: Examples for Mobile Interactive Learning Objects

The widespread use of mobile phones enables a long awaited dream: Learning at any place, at any time. This "not being tied to particular locations" is for example especially interesting in the area of medicine i.e. for vocational training of medical staff and students. As the amount of medical information continues to grow, timely access to information is critical to medical personnel. This paper presents a practical approach to m-Learning and calls it "Mobile Interactive Learning Objects (MILOs) which are used within a Mobile Learning Engine (MLE) that runs on mobile phones. MILOs can offer manifold possibilities for new kinds of communication and explorative learning.

An IEEE White Paper, August 2005

Members may click here to read the full white paper


Smart Marketing: Driving Business through an Intelligent Extended Enterprise
This white paper was assembled for sales, marketing, channel operations, education, and customer support executives who wish to make their partners and customers smarter about their company's products and services. This document suggests ways you can begin to grow your business today by ensuring your partners, customers, and prospective customers are well educated about your organization's products and services.

WBT Systems White Paper, July 2005

Members may click here to read full white paper


White Paper: Learning BPO: overcoming the misconceptions
Learning business process outsourcing (BPO) services are now officially the most robust segment of the corporate training field. It's easy to understand why. Learning BPO (also known as training outsourcing) has become the logical solution for companies seeking to move from fixed to variable costs, and to shed learning functions that are not core to their business.

By Doug Harward, CEO & Managing Partner, The Exceleration Group - Originally appeared in CLO Magazine, April 2005, in a Special Report sponsored by Accenture Learning.

Members may click here to read full white paper

Extending the Enterprise: The Value of Extended Enterprise Learning
Access this unique new Intellinex white paper "Extending the Enterprise: The Value of Extended Enterprise Learning". Top analysts from IDC correlate the effectiveness of a company's value chain with the strategic implementation of extended enterprise learning (EEL) systems --- identifying the best practices of successful organizations as they deliver high-value learning for their customers, business partners, suppliers, and distributors.

Independent research conducted by International Data Corporation, Sponsored by Intellinex, April 2005

Click here to read full Whitepaper

Click here for more information


Seven Key Learning Indicators Your CEO Really Needs to Know

Chief learning officers and learning executives are increasingly under pressure to demonstrate the value of the learning enterprise. We want the organization to view learning as an investment, not an expense. In order to do this, we have to show that the learning we've identified is directly aligned with the needs of the business and that the investment in the learning will show a measurable business return.

By Chris Moore, Zeroed-In Technologies, January 2005

Members may click hereto read full white paper


Learning in a Second Language - Implications for Global Performance

As globalization of business continues at a rapid pace, employees are increasingly being asked to absorb and learn from materials that are not written in their first language. These materials range from key corporate policies and procedures all employees must follow, to specific training on products, health, safety, or compliance.  

A Transware White Paper by David E. Stone, Ph.D. & Jan Potter, March 2005

Members may click here to read full white paper


Ten Steps to Selecting a Learning Management System - An Intrepid Learning Solutions White Paper
The typical Learning Management System (LMS) used to be a mere training registration system. Not any more.Over the past few years, LMSs have become full-scale enterprise software. Today’s LMS launches e-learning courses and provides registration capabilities, automated course catalogs, competency management, assessment, resource management, tracking, and reporting. These systems have become popular because they can serve as the backbone of a company’s learning and e-learning strategy.

Prepared by Charlene Zeiberg for Intrepid Learning Solutions

Members may click here to read full white paper

The Four Truths of Behavior Change
Huthwaite is one of the world’s premier sales performance improvement companies.

Huthwaite’s powerful selling models were developed from research conducted on more than 35,000 sales interactions over a 12-year period. In the past 20 years, we’ve helped hundreds of organizations achieve competitive advantage by developing sales skills, sales management and strategy programs, and innovative sales force responses to marketplace demands.

By Tom Snyder, Huthwaite

Members may click here to read full white paper

Staff & Contract IT Instructors - Costs, Comparisons & Considerations for Strategic Decision Making

The largest single expense for training organizations is the cost of instructors, both full-time staff instructors and contract instructors. Therefore, it is vital to thoroughly understand instructors' true and complete costs, how to compare staff and contract instructors, and when and how to use each of them.

Victor J. Melfa, The Training Associates, July 2004

Members may click here to read full white paper


Does Delivery Mode Matter? - A Global Knowledge White Paper
How A Seasoned Training Provider Drives Training Excellence through Blended Learning

April 2004 - Research conducted in partnership with Bersin & Associates

Members may click here to read full white paper

The Advantages of Outsourcing Training - A General Physics White Paper
Find the most cost-effective, low-risk way to make your employees more innovative, effective and focused on the strategies that drive your business.

The focus on Business Process Outsource (BPO) over the last several years has had quite an impact on the way companies do business. No longer do we spend countless hours and dollars building infrastructure that is common to many organizations. We now know it makes better business sense to build our infrastructure by leveraging companies that have the expertise in the business processes we need.....

By Dan Miller, Vice President

Members may click here to read full white paper

Learning Management Systems in the Work Environment: Practical considerations for the selection and implementation of an e-Learning platform

Today's corporations know that knowledge is power.  Knowledge gives companies the edge in any marketplace. In fact, a recent study found that 75% of organizations believe knowledge management plays a significant role in improving competitive advantage.

Element K, April 2003

Members may click here to read full white paper


Get Ready for Learning Outsourcing - HR Outsourcing's Next Wave - A Convergys White Paper
Business Process Outsourcing (BPO) refers to the outsourcing of an entire business process, usually to reduce costs and/or to improve the performance of that business process. BPO has been common with information technology services for several decades, and outsourcing of discrete human resources (HR) services like health and welfare, retirement, and payroll processing has also been widespread for many years. We believe an increasing number of companies will explore the BPO approach for learning and education (L&E), given L&E’s rising cost and complexity.....

February 21, 2003
Click here to read full white paper
Members may click here to read an Executive Summary


The Learning Management Maturity Model - A THINQ White Paper
A maturity model is a framework for characterizing the evolution of a system from a less ordered, less effective state to a highly ordered and highly effective state. The Learning Management Maturity Model (LM3) is such a framework for learning management. It judges the maturity of an organization’s learning management processes and identifies the key practices required to increase the maturity of these processes....

By Christopher Moore, Chief Technology Officer, September 4, 2002

Members may click here to read full white paper

IDC White Paper
Learning business process outsourcing (BPO) is in the very early stages of adoption. In the near term, IDC believes that many large organizations will shift their buying patterns from discrete outsourcing of individual learning and development processes toward more comprehensive BPO as buyers of other HR services have. As the demand for HR BPO services bleeds into the training and development function, customer needs and preferences and the competitive landscape will rapidly evolve. Although different scenarios for learning BPO exist, IDC believes that over the next three to five years most relationships will be limited, as discussed....

Members may click here to read full white paper

 

 

 

 

 

 

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