Jim Hanlin is Chief Marketing Officer of Training Industry, Inc.  He has been involved in education and training for over 25 years as a senior administrator at a community college, director of education for a professional engineering association and has founded and served as president and a member of the Board of Directors for three companies focusing on the development of corporate training strategy and custom training programs. Included in his long list of clients are General Mills, The National Institute of Standards and Practices, Nortel Networks, Chrysler, General Motors, Ford, Heinz USA, Inland Steel, GlaxoSmithKline, Consolidated Edison, and many more. As CMO of Training Industry, Inc., Jim is one of the leaders in promoting the training industry, facilitating outsourcing partnerships, and analyzing the state of the marketplace. Jim holds a BA degree from Dickinson College, a Masters of Education from Kent State University, and a Ph.D. in Higher Education from the University of Pittsburgh.

A member of Intrepid's founding team, Herring leads the company's sales and marketing operations to drive the development of innovative learning and performance solutions that solve client business challenges. The principal architect of Intrepid's consulting practice, Herring developed the business by attracting key clients such as Autodesk, Cisco Systems, Honeywell, Wells Fargo Bank, Washington Mutual Bank, Federated Department Stores, S.C. Johnson, and the American Society for Training and Development (ASTD). 

Herring is a frequent speaker at leading industry conferences and seminars, including those hosted by ASTD, The Conference Board and The Masie Center.  He is currently a member of the ASTD Board of Directors Selection Committee, and is a past advisory committee member of ASTD and TechLearn conferences. In addition, Herring has been recognized as a "Who's Who" training industry thought leader by TrainingOutsourcing.com. He regularly speaks on topics ranging from designing effective corporate learning and learning technology strategies, to best practices in vendor selection, vendor management and outsourcing.

Herring holds a Master's degree from Harvard University, where he studied ethics and workforce development, and a Bachelor's degree from Yale University.

For over 30 years, Scott Hornstein, author, lecturer and consultant, has worked with learning organizations in all phases of marketing strategy, research and implementation - assisting companies in fine-tuning their marketing strategies and implementation to generate a higher return on investment.  Assignments include increasing the productivity and profitability of marketing, introducing new products and entering new markets, revitalizing facilitator networks, etc.

His customer relationship methodology emphasizes respect and trust in all forms of marketing, and promotes consentual relationships between marketers and their customers to maximize customer satisfaction, retention and lifetime value.  His methodology includes the unique processes of Integrated Direct Marketing, Voice of Customer Depth Research and Consensual Marketing.

Scott's hands-on approach has helped increase marketing knowledge and effectiveness, sales and profits for the AMA, ANA, DMA, Productivity Point International, Franklin Covey and Global Knowledge, as well as Microsoft, IBM, Hewlett-Packard, Golden Rule Insurance, The Phoenician, Starwood Hotels and Resorts, and AT&T.

Scott is co-author of Opt-In Marketing: Increase Sales Exponentially with Consensual Marketing (McGraw-Hill), and is a contributor to Integrated Direct Marketing: The Cutting Edge Strategy for Synchronizing Advertising, Direct Mail, Telemarketing and Field Sales (NTC Business Books) and Integrated Direct Marketing: Techniques and Strategies for Success (McGraw-Hill).

His articles and interviews have appeared in CRM, The DMA Insider, Direct Relationship Marketing Report, Marketing Tools, DM News, Catalog Age, Sales & Marketing Management, Direct Hit, AdMarketing and Business Marketing.

Clare Marsch leads Convergys global Learning & Performance Consulting team, providing performance-based transformational consulting, strategic learning outsourcing, global learning infrastructure and administration services and learning impact measurement strategies.
 
Clare has extensive experience in improving the value of learning within organizations through streamlining processes, leveraging learning shared services, and in the targeted development of corporate training programs.  She is a leading expert in e-learning implementation, and has consulted with dozens of Fortune 500 organizations in the integration of learning and performance technologies and industry best-practices into the strategic planning process. She is a frequent speaker at national and international training conferences.

Clare joined Convergys as part of its acquisition of DigitalThink in May 2004.  At DigitalThink was VP of Consulting and responsible for the firm's Performance Consulting Services team.  Prior to DigitalThink, Clare was VP, Consulting and Development at LearningByte International.  Clare led the content development integration strategy for the merger between LearningByte and Image Dynamics, a San Diego-based multimedia training development provider. Previous to this, Clare held positions as Senior Editor for CBT at McGraw-Hill Training Systems, Director of Courseware Development at Primarius, Inc, and Acquisitions Manager for CRM Films, LP. 

Clare earned her BA, Magna Cum Laude, in Communication Arts and Political Science from Loyola-Marymount University,and her MA in Public Information at SUNY Albany.

As an independent researcher, analyst and consultant, Dr. David Metcalf combines business sense and technology efficiencies to provide performance results. His approach has saved companies millions of dollars while guiding business transformations for learning organizations. Specific areas of focus include: learning business strategy, performance measurement, operational excellence, outsourcing, blended learning and mobile learning.

Dr. Metcalf was formerly the Chief Learning Technologist at RWD Technologies. There he was responsible for the analysis, design and strategic alignment of RWD’s technology solutions for learning. He ran high-level strategy and transformation engagements at well know companies such as 3Com, Fujitsu, Roche Diagnostics, Rolls-Royce and FedEx Ground. Dr. Metcalf also led the development of several award-winning mobile learning innovations.

He joined RWD with the sale of his NASA Kennedy Space Center laboratory spin-off company- Merrimac.  Prior to spin-off, he was the Lead Multimedia Designer at NASA's Kennedy Space Center.  He was responsible for the outsourced management and operations of the award-winning multimedia laboratory.

Dr. Metcalf holds a B.A. in Computer Graphics from the University of Texas, an M.S. in Computer-Based Learning and a Ph.D. in Information Systems from Nova Southeastern University and keeps current by continuing to hold appointments at several universities.

A frequent speaker at major learning and development conferences around the world, Dr Metcalf is also the co-author of the book titled: Blended eLearning: Integrating Knowledge, Performance Support and Online Learning and recently participated as chapter author on “Operational Excellence Through Blended Learning” for Elliott Masie’s upcoming book- Rants, Raves and Reflections in Learning. He is currently completing mLearning: Mobile Learning and Performance scheduled for later this year.

Dan Miller, a Senior Vice President at General Physics Corporation, has been engaged in learning and employee development since 1983.  During his career he has been instrumental in the development of learning strategies in support of workforce development in the manufacturing workplace, established assessment methodologies for training businesses, and has led the expansion of the training industry to the Asia-Pacific marketplace. He is noted for his passion for learning and penchant for aligning learning with business strategies.    He holds a B.S. in Human Resources from the New School University and a MBA from Anderson University.

Prior to Instancy, Harvey served as the Chief Learning Technology Officer at Centra Software after the company he co-founded, MindLever, merged with Centra Software. Harvey also served as an advisor to eLearning standards organizations like ADL/SCORM and IMS and was nominated as eLearning Executive of the year in 2001.

At MindLever, Harvey was the visionary and principal architect behind the industry’s first Web Services and eLearning standards based outsourced learning infrastructure company. Prior to MindLever, Harvey co-founded Empower Corporation, an Online Learning product design and development outsourcing company with off-shore development centers.

Harvey is frequently invited to speak at national and international training conferences and to contribute in books, magazines, and webzines on the topic of enterprise learning. Harvey has graduate degrees in both computer science and education technology from Stanford University and a bachelor's degree in computer science from North Carolina State University.

Tom Starr is a Principal at Booz Allen Hamilton, where he is responsible for leading the firm's Learning & Performance consulting practice in the commercial market sector. For four consecutive years, Booz Allen's corporate university has been ranked as one of Training Magazine's top 10 learning and development functions.

Tom has over 20 years of experience in organizational learning and workforce education. He has been an industry leader in applying business, organizational, and financial disciplines to the training and education function, and has been an early proponent and practitioner in designing shared service functions for learning.

Tom has also been at the forefront of the training outsourcing industry, having launched the learning solutions business of Convergys Corporation and served as its practice leader. As Director of Organization Effectiveness for PricewaterhouseCoopers, Tom and his team provided consulting services to senior HR and learning executives in areas relating to evaluation and transformation of the education function, and were involved in several of the training outsourcing industry's market-defining engagements.

Tom has also held management and consulting positions with Wilson Learning Corporation and the Ford Motor Company. He earned his bachelor's degree in English from the University of Delaware, a master's degree in business administration from the Fuqua School of Business at Duke University, and has completed advanced studies with Cornell University